Shipping & Returns

Delivery Date Estimate

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Akrobat Trampolines Australia offers free delivery* on all of your trampolines and replacement parts, using our reliable courier partner Direct Freight.

All orders placed by midday, on a business day, will be shipped the same day, provided your item is in stock.

Upon shipment, you will receive a tracking email with information regarding your delivery and the ability to track your delivery at www.directfreight.com.au.

Direct Freight couriers are advised to leave items in a safe place, if there is no-one available, as a signature is not required. If the courier does not deem the property safe, they will leave a card for the arrangement of collection.

Please also note delivery is door to door, couriers are not required to assemble goods.

Delivery Times

Please note that delivery times on your Akrobat Trampolines Australia orders will vary, depending on the shipping destination.

Please refer to the map below for average delivery times.

For an accurate delivery estimation, please visit www.directfreight.com.au and select the origin - 'Breakwater - 3219 - GEEL', and destination as your post code.

*Free Delivery Terms and Conditions

Akrobat Trampolines Australia offers free delivery to over 95% of the Australian population. We are unable to offer delivery to any island apart from Tasmania. Free delivery is also unavailable to the following postcodes.

0822, 0828-0839, 0841, 0846, 0847, 0850-0854, 0880, 0881, 0885
2898, 2899, 4803 4828, 4830, 4874, 4875, 4876, 4890-4892
5220-5223, 5374, 6161, 6508, 6711, 6712, 6731, 6733, 6740, 6743, 6770, 6798, 6799
7255-7257

In these cases, we are happy to ship for free to your nearest capital city and then further freight charges are at the customer's direction and expense.

In order to keep our competitive pricing, we also need to share the cost of trampoline deliveries with the customer in some parts of Rural QLD, WA and NT.

Click here for a comprehensive list of the postcodes

Shared delivery charges differ for each product, when applicable, the cost will be displayed once you confirm your address details at checkout.

Please also note in the case of customer error and exchange, freight charges at the expense of the customer apply.

Refunds and Returns

Oz Trampolines refunds and returns policy is in place to ensure our customers continue to receive the best possible experience with Oz Trampolines.

You can return your purchase for any reason as long as it is in unused, pristine condition. Returns are to be sent back at your own cost to our returns address. Returns will be refunded at full price less initial shipping costs. If damage is detected or parts are missing upon return, those items will be deducted from your refund.

Accessories and Replacement Parts
At Oz Trampolines we have a wide variety of accessories and replacement parts that are compatible with most trampolines including those made by other manufacturers. However we cannot guarantee that our replacement parts will be compatible so please check the products individual SPECS or our buying guide for further information.

If customers purchase a replacement part that is incompatible or you change your mind, please contact our customer service team. Incorrect items can be returned (at the customers expense for postage/courier cost) for a refund or exchange minus the original order delivery costs. Delivery costs will vary.

Refunds are only granted if the product is in an unused, as new and fit for resale condition. Refunds are not valid for used or damaged goods. Refunds are also only available for three months from the original purchase date and exclude original order delivery costs.

Refunds will be processed 7-14 days after the goods have been received into our warehouse and processed. The method of refund will be the same method that payment was originally received by Oz Trampolines.

Trampolines
Full refunds will not be applied to the purchase of 'Trampolines'. 'Trampolines' referring to complete trampoline packages including 'summit',' pinnacle, and 'in-ground trampolines'.

If the customer would like to return the trampoline for a refund or exchange, they will need to organise a return via courier at their expense and a $45 inspection and repacking fee will apply. If the trampoline or parts are not 'as new' or fit resale, have been opened, used or damaged; customers will also be liable for the cost of replacing the parts and the refund offered will reflect this.

Refunds are also only available three months from the original purchase date, and will exclude delivery costs.

Refunds will be processed 7-14 days after the goods have been received into our warehouse and processed. The method of refund will be the same method that payment was originally received by Oz Trampolines.